Knowledgebase
Vidanetwork Technologies, Inc. > Help Desk > Knowledgebase

Search help:


» Category: How do I ...  (Go back)

» Articles in this category:

 
As an End User, Can I get or port my local number? Article rated 3.0/5.0
Yes, we can allocate local or toll free numbers from any cities in USA and most of the major cities in the world. We can also port your existing local numbers.
How to configure ACD queue to fit my special needs Article rated 3.0/5.0
客户呼叫中心需求: 工作时间内(9:00~20:00)1、客户呼入时直接接到客服座席,客户先听到的是一句语音提示“欢迎致电杭州电信大客户团购服...
How to configure customized IVRs for multiple departments Article rated 3.1/5.0
Our regular business hours when there is a live receptionist to answer calls for our Corporate office is from 7:30AM to 7:30PM PST and then the system automatically switches over to the after hours me...
How do I make calls and what's the rates? Article rated 3.1/5.0
IP to IP calls are always free. We charge long distance and international calls at very competitive rates. You can look up your rates in your web portal. You can make extension to extension calls by ...
How can I connect to the PSTN on my server side? Article rated 3.1/5.0
We can provide you SIP trunk from our data center. The SIP trunk will route you local or toll free numbers from any where in USA and most major cities in the world. We can port your local or toll free...
Can we connect to PSTN by ourselves? Article rated 3.0/5.0
Yes, you can. You can either to choose your own SIP providers or install a T1/E1 gateways to to hook up with PSTN lines. Please let us know if you need any help.
How to set up hot desking on an IP phone Article rated 3.0/5.0
Hot Desking allow your employees to share desks in your work space. You can configure Hot Desking features on some SIP phones. For example
Tips for online Voicemail box Article rated 3.1/5.0
Cannot play or download voicemail in end user page or PBX admin page. Please provide instructions.1: Voicemail download: Click the folder icon in Chrome. It will download the file. However, this ht...
How can I activate a vCloud Office EC2 instance in AWS Article rated 2.4/5.0
You can activate an AWS vCloud Office instance by few mouse click. Just login your AWS account, click launch instance, search vCloud in AWS marketplace, choose your instance type (t2.xlarge is recomme...