Our regular business hours when there is a live receptionist to answer calls for our Corporate office is from 7:30AM to 7:30PM PST and then the system automatically switches over to the after hours menu. On weekends and holidays, the menu is on all day so will need a way to setup holiday dates and times as well. Here is the call flow for the corporate companies: Company1 ===== System Auto Answers Play "prompt1.wav" file Press 1 for Customer Service, Queue1 Press 2 for Technical Support Press 9 to speak to security ( ext 2213 ) Press 0 to leave general voicemail ( Leave on vmail for extension 2201 ) Company2 ===== System Auto Answers Play "pormpt2.wav" file Press 1 for Customer Service, Queue2 Press 2 for Technical Support ( Billtech Tech support queue on 3106640000 ) Press 9 to speak to security ( ext 2213 ) Press 0 to leave general voicemail ( Leave on vmail for extension 3201 ) Company3 ===== System Auto Answers Play "prompt3.wav" file Press 9 to speak to security ( ext 2213 ) Press 0 to leave general voicemail ( Leave on vmail for extension 4201 ) Answer: 3 companies will share the same working schedule since they have the same business hours. Log into your business admin portal and do the following configurations:
1: Configure working hours and holidays.
2: Add Daytime, Night, Holiday IVR menus for each companies, Comp1Day, Comp1Night, Comp1Holiday, Comp2Day, Comp2Night, Comp2Holiday, Comp2Day, Comp3Night and Comp3Holiday.
3: In each of the IVR menu, select the voice prompt, add buttons and specify its actions.
3: Click on Phone Numbers button, allocate your Phone Numbers by using 'IVR menu w/ working schedule'. Choose the corresponding IVR names.
The system will call your Day, Night, Holiday IVRs according to your defined schedules.
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