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Cannot make international calls Article rated 3.2/5.0
International calls (calling to outside of USA) are disabled by default because of security issues. Please create a ticket with your account number, permanent address and contact phone number. Once ve...
Cannot receive voicemail notifications as email Article rated 3.1/5.0
You may need to configure SMTP smart host to route voicemail to email. Please contact your system administrator.  in vCloud system manager, there is a page to allow you route emails via your Internet...
No voice or SIP extension will not ring Article rated 2.8/5.0
Some of the extensions will not ring or no voice after answer. 1: SIP registration fails from time to time, or show UNREACHABLE status even registered. 2: SIP extension rings but no voice after answe...
Slow in web page, CLI print out: Failed to lock path '/etc/asterisk' Failed to lock path '/etc/asterisk' Article rated 3.1/5.0
The vCloud web page is slow in responding. It cannot make changes or reload some of the configurations immediately. For example, cannot make effective changes in ACD queues. On CLI, it prints out: " ...
SIP security Article rated 3.1/5.0
To avoid $100,000 phone bill, securing your SIP network is a "Must". There are many ways to protect your SIP network on the Internet. But none of them will stop the hackers completely. You need to con...